|1||When will my order ship?||RePlank orders placed before 12P PST will generally ship same day. RePlank orders placed after 12P will generally be processed and shipped the NEXT day after an order is placed, excluding weekends.|
|2||Will my order ship for free?||RePlank orders equal to or exceeding $250.00 ship for free. (Except when length exceeds 48" there is an additional surcharge.)|
|3||How much will shipping cost?||Shipping & handling on RePlank orders under $250.00 is a flat fee of $15.00. (Except when length exceeds 48" there is an additional surcharge.)|
|4||What colors is the RePlank available in?||The RePlank colors are Natural, Sandpiper, and Calico.|
|5||Is there trim available to cover an outside corner?||RePlank trim can be modified to cover an outside corner. Just miter a 45 degree angle on the back edge.|
|6||Is trim available?||Yes, you can purchase RePlank trim on our website at oindcorp.com.|
|7||What color is the RePlank trim available in?||RePlank trim is available in Natural, Sandpiper, and Calico.|
|8||What length are the trim pieces?||RePlank trim pieces are sold in 47" length only.|
|10||Can RePlank interior be installed in a bathroom?||Yes, many of our customers use our RePlank products in bathrooms. For extra protection, you may want to roll or spray (don't use a brush) on a water based polyurethane. Of course, liquids should not regularly come in contact with the product.|
|11||Does the RePlank interior product need to be glued and nailed?||Yes, Is is very important to glue and nail the planks. The nails stabilize the planks while the glue sets. Please take a look at our installation video on our website at oindcorp.com. It's right on the homepage.|
|12||Can I get samples?||It is easy to order sample packs of our RePlank Products. Just go to our website at oindcorp.com and click on shop, and then samples. The sample packs are free of charge, but there is a low cost for shipping & handling.|
|13||I just placed an order but entered the wrong billing and/or shipping address. How can I correct this?||Just send us the corrected information via chat, or to firstname.lastname@example.org and we will update the order before it ships.|
|14||How much is the shipping & handling for a sample pack?||The cost to ship up to three sample packs is $15.00.|
|15||How do I speak to a live person?||Our office phone number is 310-719-2289.|
|16||Can I use RePlank as a backsplash?||Yes, many of our customers use our RePlank products as a backsplash. For extra protection, you may want to roll or spray (don't use a brush) on a water based polyurethane. Of course, liquids should not regularly come in contact with the product.|
|17||How do I calculate how much product I need?||Use the calculator on our website at oindcorp.com to determine how much square footage/boxes you should need. From the shop tab select Siding & Paneling, then RePlank Interior. Scroll down until you see "Square Footage to Boxes". Enter the height and width of an area and it will show how many boxes are needed for that area.|
|18||Do you offer installation?||No. However, we may be able to refer you an installer in your area. Send us an inquiry at email@example.com.|
|19||How do I install RePlank?||Watch our RePlank Installation Guide Video on the homepage of our website at oindcorp.com for a quick lesson on basic installation.|
|20||Do you offer trade and/or dealer discounts?||Yes. Send us a message at firstname.lastname@example.org with your company information and products you are interested in to start a conversation.|
|21||Can I mix RePlank colors?||Yes. All colors are precision milled to the same specifications. Many of our customers mix colors to create their own unique look.|
|22||Can RePlank be installed in an RV?||It sure can.|
|23||Can RePlank be installed on a ceiling?||It sure can.|
|24||My interior RePlank is dirty. What is the best way to clean it?||The RePlank material has been cleaned with a non-invasive nylon brushing process to remove dirt and grime build up from exposure to the elements. You may want to try using a vacuum with a soft brush to remove loose dirt, but the material is intended to be natural in texture and look.|
|25||I didn’t expect the planks to have holes in them. Are there alternatives to painting behind the installation?||
Yes. It is common for this natural product to have holes, knots and other defects. Following, are a few solutions our customers have used as an alternative to painting behind the installation.
1. Use enough colored wood putty to cover the background.
2. Use a colored sharpie to cover the background.
3. Use wood markers to cover the background.